Posted: 02/22/2019 Employment Type: Temp/Hire Industry: CLERICAL Job Number: 6237 Pay Rate: 20.00
Well-established shipping company specializing in the transport of everything from large vehicles to trade show equipment is seeking to add a well-rounded Account Manager to their team as soon as possible. In this role you will develop and maintain long-term relationships with assigned customers to ensure retention and grow business and liaise with cross-functional internal teams to ensure the timely and successful delivery of logistics services and solutions according to customer needs.

1. Operate as the lead point of contact for all matters specific to assigned customers.
2. Build and maintain strong, long-lasting customer relationships.
3. Develop a trusted advisor relationship with key customer stakeholders.
4. Ensure the timely and successful delivery of Company services and solutions according to customer needs.
5. Aid customers in identifying appropriate services and solutions based on their specific needs.
6. Forecast and track key account metrics as needed.
7. Identify growth opportunities for assigned customers and collaborate with sales team to ensure growth attainment.
8. Assist with high-severity requests or issue escalations as needed.
9. Understand customers' service requirements and price services according to knowledge/understanding of the shipping process.
10.Enter and maintain data in CRM, WMS, OMS, and CNG database systems. Ensure the integrity of the data for credible use as business intelligence.
11. Assist sales team with on-site customer appointments as needed.
12. Other tasks and responsibilities as assigned.
1. Minimum High School Diploma or equivalent is required.
2. BS in Business or equivalent is preferred.
3. Prior experience in customer service or account management is highly preferred.
4. Must be able to understand and think through the shipping process.
5. Strong proficiency in Microsoft Office Suite is required.
6. Excellent verbal and written communication skills.
7. Ability to multi-task.
8. Strong attention to detail.
9. Demonstrated ability to think critically.
10. Demonstrated ability to deliver results.
11. Ability to collaborate and work as a team is required.

Susanne Davis

I joined HB Staffing at the end of 2016 and am proud to have worn many different hats over the course of my employment. Flexibility is key in small businesses, right? My favorite hat is the one I currently wear while overseeing our company's marketing initiatives. I'm also passionate about good food! When I'm not dreaming up HB Staffing's next exciting promotion, I'm likely whipping up a culinary masterpiece in my kitchen with a hungry husband and dog impatiently awaiting the finished product.

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